General practice is still open, but due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment.
Your NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.
Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
We are are also offering video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss it with your practice.
General practice continues to offer care based on clinical need.
General practice continues to offer cervical smears and childhood immunisations.
Please be polite and respectful, your GP and practice team are available and working hard to support you, your family and friends health and care needs.
Please visit the local pharmacy for clinical advice on minor health concerns
The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.
In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.
We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.
For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.
Coronavirus - Isolating Information
Coronavirus - Important Information to keep you safe while isolating at home
Please the following link if you suspect you may have coronavirus https://www.england.nhs.uk/wp-content/uploads/sites/52/2020/12/C0719_COVID-Isolating-at-Home-Safety-Netting-Leaflet-Revised-FINAL-171220.pdf
We are asking all our patients to wear face coverings when visiting the surgery. All our staff are wearing surgical masks whenever they are moving about the surgery where they cannot be 2 metres apart. They also wear masks as standard for seeing anybody face to face. This is for everybody’s safety and well-being. We are asking that you provide your own masks or homemade face coverings.
Please click the link to take you to the government webpage which shows you how to make your own face covering: –https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Link to be able to print out your own exemption card.
Preventing spread of infection
There are general principles you can follow to help prevent the spread of respiratory viruses, including:
wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
avoid touching your eyes, nose, and mouth with unwashed hands
avoid close contact with people who are sick
if you feel unwell, stay at home, do not attend work or school
cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
clean and disinfect frequently touched objects and surfaces in the home and work environment
if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or another healthcare environment
see further information and the Public Health England Blog
There is currently no vaccine to prevent 2019-nCoV acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus.
Symptoms and what to do
You should look for any of the following symptoms in the 14 days after the day you return from travel:
If you have any of these symptoms, you should:
if it is an emergency, call 999 and explain to them that you have returned from an affected country in the last 14 days
if you are unwell, but it is not an emergency, call NHS 111 and explain to them that you have returned from an affected country in the last 14 days
Whilst you await further advice from NHS 111:
avoid contact with others
stay at home, do not attend work or school
do not travel while sick
cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissues in the bin
wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser if soap and water are not available
Extra evening and weekend appointments available in local area
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
If you require medical attention when we are closed, please read the following information:
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
Nottingham NHS Urgent Care Centre
Seaton House, London Road, Nottingham, NG2 4LA
If you need help for a health problem urgently, the Urgent Care Centre provides quick access to assessment and treatment. The Urgent Care centre is open every day of the year from 7am to 9pm. Just walk in, no appointment is needed. The centre is near the BBC on the London Road Island
If you need medical advice quickly, call NHS 111. Available 24 hours a day, 7 days a week, when you call NHS 111 you will be assessed, given advice and directed to the local service that can best meet your needs. An out-of-hours GP service is available for illnesses and injuries that cannot wait until we reopen.
In an emergency – call 999
If you or someone else has: loss of consciousness/ severe breathing difficulties/ heavy bleeding/ severe chest pains/ possible broken bones/ deep wounds/ stroke/ swallowed something harmful or poisonous/ taken a drug overdose then go to the Emergency Department at the QMC or call 999.
Please remember the Emergency Department is for emergencies only!
(Site updated 28/01/2022)