Appointments - 0115 961 3968

Appointments to see the doctor can be made by calling at the surgery or telephoning the above number. The telephone is normally kept extremely busy in the mornings. If at all possible, when convenient, please place your call in the afternoon. 

Should you wish to cancel your appointment it would be appreciated if you could let us know as early as possible in order that your appointment may be filled by another patient.

Appointments are available to book ahead although you may need to wait to see a doctor of choice

Appointment Reminders 

The surgery sends appointment reminders by SMS Text messaging (over 18s only)

Please ensure your mobile telephone number details are correct 

If you wish to opt out of this service please inform reception

                           Urgent Walk-in Clinic

Monday - Friday from 8am – 10.30am

The Walk-in Clinic here at Westdale Lane Surgery is well-established, now operating for more than 5 years. It ensures patients requiring an urgent consultation can easily access care with the most appropriate clinician.

HOWEVER…. Please note it is for urgent problems only (i.e. that cannot wait for a routine appointment or cannot be sorted on the telephone)

You may be asked to re-book a routine appointment if it is felt your consultation is not appropriate for the Drop-In Clinic.

IT IS ALSO NOT FOR EMERGENCIES…..if you are suffering with chest pains, difficulty breathing, loss of blood, suspected broken bones or any other life threatening emergency you should go directly to A & E Dept at the hospital or call 999

Telephone Advice - 0115 961 9401

You may ask to speak to your doctor on this number when necessary. You may phone at any time but the doctor will normally return calls either between11.00 to 11.30 am or 3.00 to 3.30 pm approximately.

Home Visits - 0115 961 9401

If your illness is such that you are unable to travel or be brought to the surgery you may request a home visit.  You may be asked to speak to the doctor to discuss the problem so be prepared to give a few details. 

It would greatly help the doctors if all requests for home visits were received before 10.30 a.m.

Urgent Visits should be requested on the same telephone number.  Remember it will greatly assist the doctor if you attend surgery whenever possible.